Guarantees

In every shared hosting package either customer or reseller, Pointer provides a 60 days money back guarantee from the date of the hosting account start.

The customer can request the cancellation of the cooperation with Pointer , in case he is not satisfied with the level of our company's services regarding the stability, security and speed of the servers.

In this case, the customer will be refunded the full amount of his subscription unless this amount includes additional costs (purchase or renewal of domain name, bank or credit card commissions, installation costs, additional services), in which case the above costs will be retained.

The guarantee is only valid for new hosting packages and can be requested by the customer up to 15 days before the expiration of the relevant hosting package.